General Terms & Conditions

General Terms & Conditions

Thank you for visiting this page.
Your interest here shows that you value the quality of service you receive — and so do we.

If you have any questions while reviewing these Terms & Conditions, please contact us at:
📧 customerservice@maximus.sg

At Maximus.sg, we conduct business in a fair, ethical, and transparent manner.
Your satisfaction, privacy, and security are our top priorities.

These General Terms & Conditions outline the terms under which we provide services, in accordance with the laws of the Republic of Singapore.

1. Interpretation

  • "Maximus.sg" — Registered in Singapore under UEN [201600985M]. Also referred to as “Us”, “We”.
  • "Client" — Any person or entity who purchases Services and/or Products from Maximus.sg. Also referred to as “You”, “Your”.
  • "Parties" — Both Maximus.sg and the Client collectively.
  • "Party" — Either Maximus.sg or the Client individually.
  • "Authorized Representative" — A person nominated by either Party to represent their respective entity, with authority to make binding decisions.
  • "Entity" — A legal entity registered in Singapore with a valid Unique Entity Number (UEN).
  • "Scope of Service" — The services and/or products requested by the Client and agreed to by Maximus.sg, including any subsequent agreed changes via written communication.
  • "General Terms & Conditions" — This document, inclusive of any specific terms agreed in writing.
  • "Agreement" — The combination of the Scope of Service, any Service Proposal or Quotation accepted by the Client, and these General Terms & Conditions.

2. Terms of Business

These Terms & Conditions, together with the agreed Scope of Service and any signed Quotation or Proposal, form the full and binding Agreement between Maximus.sg and the Client.

This Agreement:

  1. Prevails over any conflicting Client documentation.
  2. Cannot be varied unless agreed in writing and signed by both Parties.
  3. Does not create an employer-employee, agency, or partnership relationship.
  4. Allows Maximus.sg to provide similar services to other Clients, including competitors.
  5. Remains enforceable even if any provision is deemed invalid under Singapore law.

3. Client’s Obligations

The Client must:

  • Comply with this Agreement and all relevant Singapore laws (including the Employment Act, PDPA, Intellectual Property laws, and licensing requirements).
  • Provide accurate and updated business/contact information.
  • Obtain necessary internal authorizations before entering into this Agreement.
  • Supply accurate, complete information and grant required access to personnel, systems, premises, or documents.
  • Maintain appropriate data backups, security, and cybersecurity measures.
  • Inform Maximus.sg promptly if:
    • There is a material change affecting service delivery.
    • There is a potential or actual conflict of interest.
    • Legal proceedings are initiated that may affect this Agreement.
  • Provide a high-resolution logo for agreed marketing purposes (unless otherwise requested).

4. Maximus.sg’s Obligations

  • Deliver the agreed Scope of Service.
  • Use reasonable skill, care, and professionalism.
  • Engage qualified employees, contractors, and third-party partners.
  • Comply with Singapore laws and regulations.
  • Maintain client confidentiality.
  • Act in the Client’s best interests, except where legal obligations override.

5. Execution of Services

  • Dates are indicative unless stated otherwise.
  • Any variation to the Scope of Service must be agreed in writing.
  • We rely on Client-supplied information and will not verify its accuracy.
  • The Client indemnifies Maximus.sg for claims, losses, or damages arising from reliance on provided information.
  • Deliverables are deemed accepted when:
    1. The Client confirms in writing, or
    2. 48 hours pass without objection after delivery.

6. Governing Law

This Agreement is governed by the laws of the Republic of Singapore.
The courts of Singapore have exclusive jurisdiction over disputes.

7. Term

The Agreement takes effect from the Commencement Date in the Scope of Service, or from the first service delivery date, whichever is earlier, and remains in force until completion or termination under Clause 18.

8. Price & Payment

  • Prices are as stated in the Scope of Service.
  • Payment arrangements may require:
    • Full advance payment before commencement; or
    • Progressive/milestone payments; or
    • Payment upon completion.
  • All prices are exclusive of GST (Maximus.sg is not GST-registered).
  • Invoices are sent electronically.
  • Payment methods: Direct deposit, cash, money orders, or approved business cheques.
  • Late payments may result in suspension of services and recovery of legal costs.

9. Payment Information

  • Credit card and payment details are handled securely in compliance with the PDPA.
  • Maximus.sg is not liable for unauthorized access outside its control.

10. Communications

  • Notices may be delivered via email, text, or agreed messaging platforms.
  • Deemed receipt:
    • Email: When shown as delivered (no failure notice).
    • Text: When marked “sent” on sender’s device.
    • Messaging apps (e.g., WhatsApp): When delivery tick or status appears.
  • Maximus.sg is not liable for errors, delays, or loss of confidentiality in communications.

11. Confidentiality

Both Parties must keep all Confidential Information secure and not disclose it without consent, unless required by law.

12. Privacy

Maximus.sg complies with the PDPA.
The Client must ensure all personal data shared complies with PDPA requirements.

13. Data Protection

  • We use secure cloud-based services but cannot guarantee absolute security.
  • Both Parties must implement strong password and cybersecurity measures.

14. Intellectual Property

  • Intellectual property created during the engagement remains Maximus.sg’s until full payment is received.
  • Upon payment, ownership transfers to the Client where specified.

15. Employees, Contractors & Third Parties

Maximus.sg may engage third parties, and all confidentiality and quality obligations still apply.

16. Compliments & Complaints

  • Compliments may be used for marketing unless otherwise requested.
  • Complaints will be investigated promptly.
  • Unresolved matters may proceed to mediation before court action.

17. Limitation of Liability

  • Liability is limited to the value of the Agreement or as required by law.
  • Indirect or consequential losses are excluded to the fullest extent permitted.

18. Cancellations & Terminations

Client-Initiated Cancellation

  • 7 days’ written notice required.
  • Unused time in packages can be rescheduled within 30 days; after that, it is forfeited.
  • Less than 7 days’ notice or cancellation after commencement — payment due for work completed plus any third-party costs.
  • Third-party vendor fees are subject to vendor policy.
  • No refund for deliverables already in progress.

Termination by the Client

  • 30 days’ written notice required.
  • All work up to termination remains payable.
  • Without notice — cancellation fee of 50% of remaining fees or unused block value.

Termination by Maximus.sg

  • Immediate termination if payment is overdue, confidentiality is breached, false information is provided, or illegal/unethical requests are made.
  • With notice — 7 days’ written notice; unused prepaid services refunded (less completed work and costs).
  • Services may be suspended/terminated for events beyond control (force majeure).

Effects of Termination:
Client remains liable for services rendered and expenses incurred.
Confidential information and IP must be returned or deleted, except for legal obligations.
Key clauses (confidentiality, IP, data protection, liability, dispute resolution) survive termination.

19. Force Majeure

Neither Party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, cyberattacks, or government restrictions.